ECOMMERCE RETURN POLICY
Last updated 21/7/2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund less the cost of postage and handling. Please see below for more information on our return policy.
All returns must be postmarked within 7 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return the following address:
- Sweet As Clothing
- Attn: Returns
- [RMA #]
- PO Box 1042 Robinson LPO, South Road, BRAYBROOK VIC 3019
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Underwear, Leggings due to hygiene reasons.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
- A 10% restocking fee will be charged for all returns in excess of $20.
- Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at:
- 0401 773 486 or firstname.lastname@example.org